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Effective Date: October 2024
Introduction
Kalla Systems Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website, purchase products or services, or otherwise engage with our business.
Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Your name, email address, phone number, and mailing address.
- Purchase Information: Details about your purchases, including product information and payment details.
- Technical Information: Your IP address, browser type, and other technical information about your device.
- Other Information: Any additional information you provide to us, such as through customer surveys or feedback.
How We Use Your Information
We may use your personal information for the following purposes:
- To process your orders and provide customer service: We use your information to fulfill your orders, respond to inquiries, and provide customer support.
- To improve our products and services: We may use your information to analyze your usage of our website and products, and to make improvements.
- To communicate with you: We may use your contact information to send you important notices, updates, and marketing communications.
- To comply with legal requirements: We may use your information to comply with applicable laws and regulations.
Disclosure of Your Information
We may disclose your personal information to:
- Our service providers: We may share your information with third-party service providers who help us operate our business, such as shipping carriers, payment processors, and marketing agencies.
- Law enforcement authorities: We may disclose your information to law enforcement agencies if required by law or in response to a valid legal request.
- Other parties with your consent: We may disclose your information to other parties with your explicit consent.
Your Rights
You have the right to:
- Access your personal information: You can request access to the personal information we hold about you.
- Correct your personal information: You can request that we correct any inaccurate or incomplete personal information.
- Object to the processing of your personal information: You can object to the processing of your personal information in certain circumstances.
- Request erasure of your personal information: You can request that we delete your personal information in certain circumstances.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website or by contacting you directly.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Iconic Business Plaza
B7 Moi Avenue
Tel: +254 116053875 / +254 116058320
Email: sales@kalla.co.ke